Our Love Story Memory Box I Letters To Bride Box
Order despatch times
All purchases are made-to-order and despatched within 5 business days (Mon-Fri). Bulk orders of 10 or more items are despatched within 7-10 business days. You will receive a notification email to your registered email address once your order has been despatched. See below for information about Instant download products.
We do try to accommodate all requests so, if you require an order to be despatched earlier than our standard lead time, please leave a note with your order or use our contact page to let us know and we will be in touch to confirm whether we can prioritise your order.
All UK and international orders are shipped and delivered through Royal Mail. All UK deliveries are expected to arrive within 1-3 business days following dispatch and all international orders are expected to arrive within 10-14 business days following despatch*.
*Please note that, as orders are shipped via Royal Mail, standard delivery times cannot be wholly guaranteed. If you require a specific delivery date, please contact us to arrange special delivery. Please note that standard Royal Mail shipping does not offer a tracking service so if you would like to track your shipping, please select our tracked shipping option at the checkout.
Postage and packaging
All our orders are shipped through Royal Mail. Our postage and packaging costs vary depending on the weight and quantity of your order but we do try to keep costs as simple and cost effective as possible for our customers. Please see below for UK and international shipping cost guidelines.
Standard UK delivery costs:
Our standard UK delivery costs range from £1.99 to £12.99* for individual items. All final shipping costs are automatically calculated at the checkout once you have entered your shipping address details. *multiple and custom order shipping costs may vary.
Tracked UK delivery costs:
If you would like us to send your order by Royal Mail’s tracked service, please select our tracked delivery option and costs will be calculated at the checkout. Additional costs for tracked delivery range from £2 - £5 depending on package weight.
Standard International delivery
Our standard international delivery costs range from £5.49 to £13.49* for individual items. All final shipping costs are automatically calculated at the checkout once you have entered your shipping address details. *multiple and custom order shipping costs may vary.
Tracked international delivery
If you would like us to send your order by Royal Mail’s tracked service, please select our tracked delivery option and costs will be calculated at the checkout. Additional costs for tracked delivery range from £5 - £20 depending on package weight.
Instant download purchases will be processed immediately once payment is confirmed and can be downloaded from the checkout page. A download link will also be sent to the email address you provided at checkout.
Refunds and Exchanges
We try to keep our shop policies simple and we want to keep our policies as open and as transparent as possible. If you have any questions, please contact email@example.com.
For most non-personalised items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.
You cannot cancel your order if the goods that you have ordered of the product is personalised or custom made to your requirements.
Due to the nature of our products, they are immediately scheduled for production. Please check your order during order process and the confirmation email carefully as we cannot refund or cancel your order for personalised products which have been mis-spelt or you have had a change of heart.
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 30 days of purchase. You must return goods within 30 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Our return policy does not apply to items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us to arrange to return your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Take a look at our trusted customer reviews from verified buyers, and see why our customers love our handmade gifts and keepsakes! (Click on a review to view & enlarge text).
Average Product Review: 5 star (554 Total Reviews)
A beautiful, hand-painted grey wooden box, perfect for wedding/anniversary gifts - Our Love Story. A wonderful idea for a Letters to Bride box from a Groom to his Bride on their Wedding Day!
Our hand-painted wooden keepsake boxes are made from quality solid pine wood and are hand finished with a protective sheen to add an natural protective coat for day to day use. With a beautiful clasp to secure valuables, this box is perfect for precious items or to use as gift/favour boxes.
Choose from 6 sizes available when purchasing your item. Size chart below. See our wooden box section for alternative styles.
***Text and styles can be altered, please just leave a message with your order with any changes you would like***
✓ Solid Pine Wood
✓ Personalise with any text, including option to add additional text to inside lid!
✓ 6 size options available
✓ Option to add Padlock & Key to clasp
SIZES AVAILABLE (please select your preferred size during the checkout process)
- SMALL BOX
CENTIMETRES: 16cm(w) x 10cm(d) x 8cm(h) / INCHES: 6.3”(w) x 3.9”(d) x 3.15”(h)
CENTIMETRES: 14cm(w) x 8cm(d) x 5cm(h) / INCHES: 5.5”(w) x 3.15”(d) x 1.97”(h)
- STANDARD BOX
CENTIMETRES: 19cm(w) x 14cm(d) x 10cm(h) / INCHES: 7.48”(w) x 5.5”(d) x 3.93”(h)
CENTIMETRES: 17cm(w) x 12cm(d) x 7cm(h) / INCHES: 6.69”(w) x 4.72”(d) x 2.75”(h)
- MEDIUM BOX
CENTIMETRES: 27cm(w) x 20cm(d) x 14cm(h) / INCHES: 10.63”(w) x 7.87”(d) x 5.51”(h)
CENTIMETRES: 25cm(w) x 18cm(d) x 11cm(h) / INCHES: 9.84”(w) x 7.1”(d) x 4.33”(h)
- LARGE BOX
CENTIMETRES: 34cm(w) x 24cm(d) x 16cm(h) / INCHES: 13.38”(w) x 9.45”(d) x 6.29”(h)
CENTIMETRES: 32cm(w) x 22cm(d) x 13cm(h) / INCHES: 12.59”(w) x 8.66”(d) x 5.11”(h)
- EXTRA LARGE BOX
CENTIMETRES: 42cm(w) x 28cm(d) x19cm(h) / INCHES: 16.53”(w) x 11.02”(d) x 7.48”(h)
CENTIMETRES: 40.2cm(w) x 26.3cm(d) x 15.6cm(h) / INCHES: 15.82”(w) x 10.35”(d) x 6.14”(h)
- DEEP EXTRA LARGE BOX (XXLarge)
- External Dimensions:
CENTIMETRES: 40cm(w) x 30cm(d) x 23cm(h) / INCHES: 15.75”(w) x 11.81”(d) x 9.06”(h)
- Internal Dimensions:
CENTIMETRES: 37cm(w) x 27cm(d) x 21cm(h) / INCHES: 14.57”(w) x 10.63”(d) x 8.27”(h)
Can’t find what you’re looking for? We love a challenge and welcome custom orders, so if you have something in mind, contact us to design a memento made just for you!
Our Love Story Box
The item is even better than pictured!
Our Love Story Keepsake Box
I absolutely loved the quality of box and the font! Perfect for little keepsakes between us!
Our Love Story Personalised Box
Received exactly when advised, quality was great and whilst the paint has clear brush strokes it really gives the authentic, homemade look! If you want obvious batch created laser print go elsewhere. This is someone sitting down with a brush and doing a great custom job! Thanks so much! Brilliant