If you’ve just placed an order, or you’re about to, and want to know how our UK-wide shipping & delivery works, you’re in the right place.
Below you’ll find everything from production times to delivery options and tracking, so you know exactly what to expect.
We currently ship within the UK only. We ship UK-wide, so wherever you are in the UK, we've got you covered.
All orders are made, prepared, and dispatched from our workshop in West Yorkshire.
Once you place your order, you’ll receive a receipt and an order confirmation email. Both emails will be sent to the email address you provide when you place your order.
Your order confirmation email will confirm receipt of your order and confirmation of your estimated delivery date. Your estimated delivery date will also be displayed on your receipt.
When your order is dispatched, you’ll receive a dispatch notification email with your parcel delivery details. Tracking will only be provided if purchased at checkout. Standard shipping does not include tracking.
Please make sure to check your inbox (and spam/junk folder) for these emails, as this is how we keep you updated on your order.
Each order is prepared individually, and production times vary depending on the product.
You’ll always find the most accurate production time directly on the product page, so please check this before ordering.
If you require an item to be dispatched earlier than the timeframes stated, please contact us before placing your order so we can let you know if we can meet your required timeframes.
As a general guide:
All orders are dispatched within 2 weeks at the latest, unless a bulk order timeframe has been agreed separately.
Please note that if you have requested a design proof for a personalised order, production timeframes begin following your confirmation of the design. If there is a delay confirming your design, production may also be impacted or delayed.
For any queries, please fill in our form on our contact page, or email us at enquiries@makememento.com. If you do contact us, please check your spam/junk mail folders in case our response has landed there.
Dispatch Times:
Dispatch days: Monday to Friday only. Business/Working days do not include weekends or Bank Holidays
All orders are dispatched 2 working days before your estimated delivery date. You will receive an email notification once your order is dispatched with your shipping carrier and parcel code. Please note that if you wish to have end to end parcel tracking, you must select 'tracked shipping' at the checkout stage.
Estimated Delivery Dates:
All estimated delivery dates are displayed on individual product pages prior to purchase.
Please ensure you aware of the estimated delivery times displayed prior to purchase. Estimated delivery times are also displayed during the checkout stage, on your order receipt, and confirmed with your order confirmation email.
Please be advised that, due to high demand for our products, and the personalised nature of many of our items, we are not generally able to dispatch earlier than the timeframes stated, however, if you do require an item to be dispatched earlier than the timeframes stated, please contact us before placing your order so we can let you know if we can meet your required timeframes. If you do contact us, please check your spam/junk mail folders in case our response has landed there.
All orders are shipped using Royal Mail (unless otherwise agreed).
You can choose from:
Standard Shipping - Royal Mail 1st Class Signed For
Tracked Shipping - Royal Mail 1st Class Tracked
👉 If you would like full tracking updates, please select the Tracked Shipping option at checkout.
Once dispatched, Royal Mail 1st Class typically delivers within 1–2 working days, but this is an estimate, not a guarantee.
Delays can occasionally happen, especially during busy periods, and we are unable to wholly guarantee Royal Mail's delivery times as a 3rd party service. All delivery timeframes provided are estimates only, and we always advise ordering ahead of your required timeframe to mitigate any unforseen delays.
All orders are dispatched 2 working days before your estimated delivery date. You will receive an email notification once your order is dispatched with your shipping carrier and parcel code. Please note that if you wish to have end to end parcel tracking, you must select 'tracked shipping' at the checkout stage.
We keep our delivery pricing as simple and cost-effective as possible.
Please note: multiple item orders and custom/bulk orders may have different delivery costs.
Tracked delivery costs:
If you would like your order sent via a tracked service:
Some larger or specialist items may be sent via courier (such as UPS or DPD).
If this applies to your order, we will contact you to advise and confirm before dispatch.
👉 Please check your email (and spam folder) for all order updates.
Please make sure your delivery address is correct and complete at checkout.
Once an order has been dispatched and processed by Royal Mail, we are unable to change the delivery address or recall the parcel.
If an address is incorrect or incomplete, Royal Mail will follow their standard delivery process:
We have no control over this process or timeframe once the parcel is with Royal Mail.
Once your order has been returned to us, we can arrange re-delivery to a corrected address.
Please note that additional postage costs will apply for re-shipping.
Refunds & Re-Shipping:
If your parcel is returned and you would still like it:
We cannot be held responsible for any loss or damage of parcels with an incorrect or incomplete shipping address provided.
All of our parcels are sent using a signed-for delivery service, so someone will need to be available to accept the delivery.
If Royal Mail are unable to deliver your parcel:
You can then:
If you do not arrange Redlivery or Collection for your parcel:
If no redelivery or collection is arranged:
Once this process starts:
We have no control over this process or timeframe once the parcel is with Royal Mail.
Refunds & Re-Shipping:
If your parcel is returned and you would still like it:
We cannot be held responsible for any loss or damage of parcels that have not had re-delivery or collection arranged following missed delivery attempts.
If your order arrives damaged or hasn’t arrived within a reasonable timeframe, please get in touch via our contact form or by email at enquiries@makememento.com, and we’ll resolve it as quickly as possible for you. If you do contact us, please check your spam/junk mail folders in case our response has landed there.
We do try to accommodate rush or express order requests where possible.
However, due to order demand and materials, this is not always guaranteed.
If you need your order sooner than the stated production time, please contact us before placing your order, and we’ll confirm if we can prioritise it. If you do contact us, please check your spam/junk mail folders in case our response has landed there.
As many of our items are personalised or made to order:
If you purchase an instant download product:
Please check your email (and spam/junk folder) if you can’t see your download.
If you have any questions about your order, delivery, or timings, please get in touch via our contact form, or by email at enquiries@makememento.com - we’re always happy to help.
Each product has its own production time and estimated delivery time, which you’ll find on the product page.
Once your order is ready and dispatched, Royal Mail 1st Class typically delivers within 1–2 working days.
You’ll find the most accurate production time and estimated delivery time on the product page.
As we offer a wide range of items, production times can vary, so it’s important to check this before ordering.
All orders are dispatched within 2 weeks at the latest (unless a bulk order has been agreed separately).
Orders are sent out 2 working days before the estimated delivery date shown.
We don’t offer standard next day delivery.
However, if you need something sooner, you can contact us before ordering and we’ll let you know if we’re able to prioritise your order.
We offer Royal Mail 1st Class Signed For and Royal Mail 1st Class Tracked delivery.
Both options require a signature on delivery, but only the tracked option provides full tracking updates.
If you selected tracked delivery, your tracking details will be sent in your dispatch email.
If you chose standard delivery, you’ll receive confirmation once your order has been delivered.
👉 Make sure to check your email (and spam folder) for updates.
Please check your spam or junk folder first, as emails can sometimes be filtered there.
If you still can’t find anything, feel free to get in touch by email at enquiries@makememento.com and we’ll help.
If you need to update your address, please contact us as soon as possible.
We can only make changes before your order has been dispatched.
We’re unable to take responsibility for incorrect or incomplete addresses entered at checkout.
If your order is returned to us, we can arrange redelivery, but additional postage costs may apply.
If your order hasn’t arrived within a reasonable timeframe after dispatch, please contact us and we’ll look into it for you.
If your order arrives damaged, please get in touch and we’ll resolve it as quickly as possible.
No - we currently ship within the UK only.
We do try to accommodate rush orders where possible.
Please contact us before placing your order and we’ll confirm whether we can prioritise it.
No - tracking is only included if you select the tracked delivery option at checkout.
Instant download products are available immediately after checkout.
You’ll also receive a download link by email.
👉 Don’t forget to check your spam/junk folder if you can’t see it.
Looking for something specific? Our live search can help.
