Order despatch times
All purchases are made-to-order and despatched within 5 business days (Mon-Fri). Bulk orders of 10 or more items are despatched within 7-10 business days. You will receive a notification email to your registered email address once your order has been despatched. See below for information about Instant download products.
We do try to accommodate all requests so, if you require an order to be despatched earlier than our standard lead time, please leave a note with your order or use our contact page to let us know and we will be in touch to confirm whether we can prioritise your order.
Delivery information
All UK and international orders are shipped and delivered through Royal Mail. All UK deliveries are expected to arrive within 1-3 business days following dispatch and all international orders are expected to arrive within 10-14 business days following despatch*.
*Please note that, as orders are shipped via Royal Mail, standard delivery times cannot be wholly guaranteed. If you require a specific delivery date, please contact us to arrange special delivery. Please note that standard Royal Mail shipping does not offer a tracking service so if you would like to track your shipping, please select our tracked shipping option at the checkout.
Postage and packaging
All our orders are shipped through Royal Mail. Our postage and packaging costs vary depending on the weight and quantity of your order but we do try to keep costs as simple and cost effective as possible for our customers. Please see below for UK and international shipping cost guidelines.
UK orders
Standard UK delivery costs:
Our standard UK delivery costs range from £1.99 to £12.99* for individual items. All final shipping costs are automatically calculated at the checkout once you have entered your shipping address details. *multiple and custom order shipping costs may vary.
Tracked UK delivery costs:
If you would like us to send your order by Royal Mail’s tracked service, please select our tracked delivery option and costs will be calculated at the checkout. Additional costs for tracked delivery range from £2 - £5 depending on package weight.
International orders
Standard International delivery
Our standard international delivery costs range from £5.49 to £13.49* for individual items. All final shipping costs are automatically calculated at the checkout once you have entered your shipping address details. *multiple and custom order shipping costs may vary.
Tracked international delivery
If you would like us to send your order by Royal Mail’s tracked service, please select our tracked delivery option and costs will be calculated at the checkout. Additional costs for tracked delivery range from £5 - £20 depending on package weight.
Instant Downloads
Instant download purchases will be processed immediately once payment is confirmed and can be downloaded from the checkout page. A download link will also be sent to the email address you provided at checkout.
Refunds and Exchanges
We try to keep our shop policies simple and we want to keep our policies as open and as transparent as possible. If you have any questions, please contact enquiries@makememento.com.
Cancellations
For most non-personalised items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.
You cannot cancel your order if the goods that you have ordered of the product is personalised or custom made to your requirements.
Due to the nature of our products, they are immediately scheduled for production. Please check your order during order process and the confirmation email carefully as we cannot refund or cancel your order for personalised products which have been mis-spelt or you have had a change of heart.
Returns
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 30 days of purchase. You must return goods within 30 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Our return policy does not apply to items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at enquiries@makememento.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us to arrange to return your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This unique, engraved oak wood keepsake box makes a beautiful presentation gift box for a loved one! Personalised with the recipient's name and special date, this box can be treasured forever!
Our solid oak wood, keepsake boxes are finished with a high quality lacquer, and laser engraved to order. This stylish, classic design can incorporate any name, and has a striking font and design to add that extra special touch! This box comes with a secure lift lid, perfect for using as a presentation gift box for any special occasion!
PRODUCT FEATURES
✓ Solid Oak Wood
✓ Engraved
✓ Personalise with any engraved text, including option to engrave inside lid!
✓ Secure Lift Lid
SIZE
External Dimensions:
CENTIMETRES: 21cm(w) x 13cm(d) x 8cm(h) / INCHES: 8.3”(w) x 5.2”(d) x 3.15”(h)
Internal Dimensions:
CENTIMETRES: 19cm(w) x 11cm(d) x 6cm(h) / INCHES: 7.5”(w) x 4.3”(d) x 2.95”(h)
DESIGN PROOFS & ALTERATIONS:
1 FREE design proof is provided upon request for any order to confirm your personalised text.
PERSONALISE YOUR ORDER
Outer and inside lid can be engraved - please choose preferred options during checkout. To personalise your order, just leave a 'note to seller' during the checkout process with the details of the personalised text you would like us to engrave on your box. Please note that personalisations will be added exactly as detailed.
WANT A DESIGN PROOF?
If you would like a design proof of your order before we make it, please leave a note with your order requesting a design proof. Once your order has been acknowledged, we will then provide a design proof within 1-2 business days. Please note that design proofs will only be provided if requested.
