Thank you for visiting Make Memento! As a small, Husband & Wife Team Business, we would like to thank all our customers, old and new, for the support and loyalty they have shown towards our business. During these difficult times, we are very pleased to continue to stay open, designing, making and delivering unique gifts to customers around the world!
Currently, our orders are being dispatched on time and as scheduled, and the vast majority of postal deliveries are running to good time. We will continue to provide regular updates to our customers, but we would advise that some slight postal delays may occur on occassion, due to increased demand on courier services. As courier services are 3rd party, we can only provide estimated delivery dates at this time, and delivery dates provided cannot be wholly guaranteed.
Please see our Shipping & Delivery page for full information on shipping times.
We would also like to reassure customers of our processes and safety protocols. We are a Husband and Wife team with no additional staff, and our studio premises are located behind our home, so we do not travel, and all social distancing protocols are being followed automatically. Parcels are also collected from our premises to avoid unnecessary travel. We have also taken the decision to add additional DHL and UPS delivery services, to ensure that we do not take up too much of the critical services that Royal Mail provide at this time.
Lastly, our studio premises are of an exceptional standard with additional precautions being undertaken due to current circumstances, this includes;
- Frequent handwashing
- Gloves and masks worn at all times whilst working with equipment and crafts
- Regular disinfectant of surfaces and tools
- Additional packaging protocols, including disenfectant and gloves whilst wrapping.
We will continue to provide regular updates to our customers, and you can also follow us on Social Media to find out the latest news.
Stay safe and see you all soon!
Hesta & Sam